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Support

Real people, no tickets to nowhere. Send your order ID and we take it from there.

Contact

SimpleX chatPrivate messaging without phone number or account. The fastest way to reach us.
SimpleX: Beluga Support
EmailOrders and general questions: [email protected]
Legal orders and compliance: [email protected]
X (Twitter)News and service updates: @BelugaExchange

What to send us

  • Your order ID, e.g. wbZ0ngxAbnS2. The Track tab remembers your last five orders in this browser.
  • The transaction ID or Hyperliquid hash of what you sent, if you have it.
  • For a refund: the address it should go to. Monero has no visible sender, so XMR refunds always need an address from you.

What we will never ask for

  • Your seed phrase, private keys, wallet files or passwords.
  • A "verification payment" or a test transaction.
  • Your identity documents.

We never message you first. Anyone who does, or who asks for any of the above, is not us. More in Security & phishing.

Before you write

Most answers are in the FAQ. Late deposits and unmatched transfers are covered in Late deposits & recovery, the rules in the refund policy.