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Track an order
Your order ID is the only key to your order, for exchanges and bridge orders alike. Here is where to find it and what each status means.
Your order ID
- Every order gets a random ID such as
wbZ0ngxAbnS2when you create it. There are no accounts, so the ID is the only way to look an order up. - This browser remembers your last five order IDs (stored only on your device). They appear as buttons in the Track tab.
- Save the ID until the order is complete, especially if you clear your browser data or use Tor Browser.
How to check
- Exchange ordersThe order page stays open after you create the order and updates by itself. Its address (ending in
#o=plus your ID) brings it back after a reload. - Any orderOpen the Track tab (next to Exchange and Bridge), paste the ID (or click a recent order) and press "Check status". This works for exchange and bridge orders.
- Leave it openThe status refreshes by itself until the order is final.
Exchange orders
| Status | What is happening | Your move |
|---|---|---|
| Waiting for payment | Your deposit address is ready. | Send the exact amount within 20 minutes. |
| Confirming | Your payment is seen and waiting for confirmations. | Wait. |
| Swapping | Your coins are being exchanged. | Wait. |
| Paying out | Your coins are on their way to your address. | Wait. |
| Completed | Done. The payout transaction is shown. | Nothing. |
| Manual review | A person checks the order. Nothing is lost. | Keep the ID; contact support if it takes long. |
| Refund in progress / Refunded | The swap could not be done; your coins go back. | Keep the ID until the refund arrived. |
| Expired | Nothing arrived within 20 minutes. | Create a new order. Sent anyway? It is still processed, see recovery. |
A step sometimes takes longer than usual, for example while a network is busy. The order page then says so; your order is safe and continues by itself.
Bridge orders
| Status | What is happening | Your move |
|---|---|---|
| Waiting for XMR | The deposit address is ready. | Send XMR before it expires. |
| Confirming | Your XMR is seen; confirmations count up to 5 (10 for deposits of 200 XMR or more). | Wait; it no longer expires. |
| Crediting | XMR2 is being sent to your Hyperliquid address. | Wait. |
| Waiting for XMR2 | The redemption is open. | Send XMR2 to the order's own address, in one transfer. |
| Paying | Your XMR2 arrived; the XMR payout is on its way. | Wait. |
| Completed | Done. The payout transaction is shown. | Nothing. |
| Manual review | A person checks the order. Nothing is lost. | Keep the ID; contact support if it takes long. |
| Expired | Nothing arrived in time. | Create a new order. Sent anyway? See recovery. |
Developers: the same states through the API are described in Order lifecycle.